GSL
Investigating - This cable has now been cut.

We do not have further information from our supplier Telstra at this stage. We have confirmation of the cut from a different network.

This is also affecting alternative capacity between Singapore & Tokyo while C2C is still down, which occurred 5 months ago. This is still on track for repair this month.

Hong Kong and Singapore may have higher latency for some destinations, however no capacity issues will arise.

Jan 11, 2024 - 08:20 UTC
Monitoring - At 2023-12-25 13:38:22.050787 UTC we saw link restore.

We have not been given all-clear by vendors or other sources at this stage, there is still potential for the second fault to take the cable down again until they have advised otherwise.

Dec 25, 2023 - 13:56 UTC
Update - The service-impacting cable faults are approximately 19km from repeater off Perth CLS and 200km from Tuas Cable Landing Station. Repairs scheduled to start 15th Dec 2023 and estimated to complete 28th Dec 2023 with subsequent repairs scheduled to start 12th Feb 2024 and estimated to complete 21st Feb 2024.

We are continuing with investigations to implement sensible, applicable alternative capacity.

Dec 15, 2023 - 18:14 UTC
Identified - Our vendor has given us an update indicating that they have identified the location of the cut and are actively working on restoring connectivity. However, they have not yet provided us a firm ETA.
Nov 27, 2023 - 12:13 UTC
Investigating - We have observed an outage on the INDIGO West submarine cable system between Perth and Singapore.
Traffic has automatically redirected via alternative paths. Customers may experience higher latency during this time.

Our vendor has given us an update indicating that they have identified the location of the cut and are actively working on restoring connectivity. However, they have not yet provided us a firm ETA.

Nov 27, 2023 - 12:11 UTC
Update - Update Dec 12: due to persistent extreme weather, the cable ship still cannot depart back to the repair site. They're still standing by in Washington to leave once there is a suitable weather window but currently, due to this situation PC-1 has announced that ETR has been changed from end of December to no ETR.
Dec 15, 2023 - 18:11 UTC
Identified - We have observed an outage on the PC1-North submarine cable system between Seattle and Tokyo.
Traffic has automatically redirected via alternative paths.

Customers transiting between Japan and North America may experience higher latency.

Oct 12, 2023 - 15:32 UTC
IP Transit Degraded Performance
(AU) Adelaide Operational
(AU) Brisbane Operational
(AU) Melbourne Operational
(AU) Sydney Operational
(AU) Perth Operational
(NZ) Auckland Operational
(EU) Amsterdam Operational
(EU) Marseille Operational
(EU) Frankfurt Operational
(UK) London Operational
(HK) Hong Kong Degraded Performance
(SG) Singapore Degraded Performance
(JP) Tokyo Operational
(USA) Ashburn Operational
(USA) Chicago Operational
(USA) Dallas Operational
(USA) Phoenix Operational
(USA) Los Angeles Operational
(USA) New York Operational
(USA) Atlanta Operational
(USA) Seattle Operational
(USA) Guam Operational
Backbone Network Degraded Performance
(AU) Adelaide Operational
(AU) Brisbane Operational
(AU) Melbourne Operational
(AU) Sydney Operational
(AU) Perth Operational
(NZ) Auckland Operational
(EU) Amsterdam Operational
(EU) Marseille Operational
(EU) Frankfurt Operational
(UK) London Operational
(HK) Hong Kong Operational
(SG) Singapore Operational
(JP) Tokyo Degraded Performance
(USA) Ashburn Operational
(USA) Chicago Operational
(USA) Dallas Operational
(USA) Phoenix Operational
(USA) Los Angeles Operational
(USA) New York Operational
(USA) Atlanta Operational
(USA) Seattle Degraded Performance
(USA) Guam Operational
Datacentres Operational
(AU) Sydney - Equinix SY5 Operational
(AU) Sydney - NextDC S1 Operational
(AU) Brisbane - NextDC B2 Operational
(AU) Melbourne - NextDC M1 Operational
(AU) Adelaide - Equinix AE1 Operational
(AU) Adelaide - ColoCity DC3 Operational
(AU) Perth - Equinix PE2 Operational
(AU) Perth - NextDC P2 Operational
(NZ) Auckland - DataCentre220 Operational
(SG) Singapore - Equinix SG3 Operational
(JPN) Tokyo - Equinix TY8 Operational
(HK) Hong Kong - Equinix HK1 Operational
(USA) Ashburn - Equinix DC10 Operational
(USA) New York - Equinix NY2 Operational
(USA) Chicago - Equinix CH1 Operational
(USA) Los Angeles - Coresite LA2 Operational
(USA) Dallas - Equinix DA11 Operational
(EU) Amsterdam - Equinix AM5 Operational
(EU) Amsterdam - Nikhef Operational
(EU) Frankfurt - Equinix FR5 Operational
(EU) Marseille - Interxion MRS2/3 Operational
(EU) Amsterdam - Iron Mountain AMS1 Operational
(USA) Phoenix - PhoenixNAP Operational
(UK) London - Equinix LD8 Operational
(UK) London - Telehouse North Operational
(UK) London - Telehouse West Operational
(USA) Los Angeles - Equinix LA1 Operational
(USA) Chicago - Equinix CH3 Operational
(USA) Atlanta - Digital Realty 56 Marietta Operational
(USA) Seattle - Digital Realty The Westin Building Exchange Operational
(USA) Guam - RTI Guam GNC Operational
(AU) Melbourne - Equinix ME1 Operational
(AU) Perth - NextDC P1 Operational
Customer Portals Operational
Support and Billing Operational
Bare Metal Management Operational
Protection Reporting Operational
Protection Managment (Creatia) Operational
Remote Protection Management (Mercury) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 26, 2024

No incidents reported today.

Feb 25, 2024

No incidents reported.

Feb 24, 2024

No incidents reported.

Feb 23, 2024

No incidents reported.

Feb 22, 2024

No incidents reported.

Feb 21, 2024

No incidents reported.

Feb 20, 2024

No incidents reported.

Feb 19, 2024

No incidents reported.

Feb 18, 2024

No incidents reported.

Feb 17, 2024

No incidents reported.

Feb 16, 2024

No incidents reported.

Feb 15, 2024

No incidents reported.

Feb 14, 2024

No incidents reported.

Feb 13, 2024

No incidents reported.

Feb 12, 2024
Completed - The scheduled maintenance has been completed.
Feb 12, 17:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 05:30 UTC
Scheduled - We are initiating emergency maintenance to rectify a potential hardware fault. Additionally, we will seize this opportunity to enhance resilience by implementing upgrades and adding a secondary facility in New York.

During this period, customers should anticipate increased latency, as local traffic will be redirected via Ashburn. Furthermore, customers with unprotected services should anticipate a single hitting outage of 20 minutes.

Feb 11, 02:44 UTC