GSL
Scheduled Maintenance - Singapore - Equinix SG3 - Compute Core
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 2025 - 06:00 UTC
Scheduled - Over the coming weeks, we will be performing scheduled maintenance as part of a network modernization project within our compute network at Equinix SG3.

This maintenance will only affect compute network customers, who may experience a brief impact of a few moments during this period. There is no expected impact to transit or layer 2 customers.

As always, all work will be carried out outside of local peak hours to minimize any disruption.
Apr 19, 2025 06:00 - May 3, 2025 06:00 UTC
RNAL (Japan to Taiwan) Submarine Cable System Fault
Update - Based on some back channel discussions, we find it likely this cable system won't be repaired for at least 6 months at this stage.

Should we get information that we can share regarding any potential repair we'll update, otherwise this status may end up un-changed for some time going forward.
Apr 07, 2025 - 12:40 UTC
Update - This has been confirmed as a cut roughly 1100km from Wada (Japan).

No official ETR yet.
Jan 06, 2025 - 06:11 UTC
Identified - We have noted a fault on segment AB (Japan to Taiwan) of the RNAL submarine cable system. At this stage, we are still awaiting updates, as the damage investigation remains ongoing. No estimated time of resolution (ETR) has been provided yet.

Traffic has automatically been rerouted through alternative paths. During this period, customers may experience increased latency.
Jan 05, 2025 - 02:01 UTC
IP Transit Operational
(AU) Adelaide Operational
(AU) Brisbane Operational
(AU) Melbourne Operational
(AU) Sydney Operational
(AU) Perth Operational
(NZ) Auckland Operational
(EU) Amsterdam Operational
(EU) Marseille Operational
(EU) Frankfurt Operational
(UK) London Operational
(HK) Hong Kong Operational
(SG) Singapore Operational
(JP) Tokyo Operational
(USA) Ashburn Operational
(USA) Chicago Operational
(USA) Dallas Operational
(USA) Phoenix Operational
(USA) Los Angeles Operational
(USA) New York Operational
(USA) Atlanta Operational
(USA) Seattle Operational
(USA) Guam Operational
(EU) Sofia Operational
(EU) Helsinki Operational
(EU) Madrid Operational
(EU) Warsaw Operational
(EU) Vienna Operational
(EU) Milan Operational
Backbone Network Degraded Performance
(AU) Adelaide Operational
(AU) Brisbane Operational
(AU) Melbourne Operational
(AU) Sydney Operational
(AU) Perth Operational
(NZ) Auckland Operational
(EU) Amsterdam Operational
(EU) Marseille Operational
(EU) Frankfurt Operational
(UK) London Operational
(HK) Hong Kong Operational
(SG) Singapore Operational
(JP) Tokyo Degraded Performance
(USA) Ashburn Operational
(USA) Chicago Operational
(USA) Dallas Operational
(USA) Phoenix Operational
(USA) Los Angeles Operational
(USA) New York Operational
(USA) Atlanta Operational
(USA) Seattle Operational
(USA) Guam Operational
(EU) Milan Operational
(EU) Sofia Operational
(EU) Helsinki Operational
(EU) Warsaw Operational
(EU) Madrid Operational
(EU) Vienna Operational
(TW) Taipei Degraded Performance
Datacentres Under Maintenance
(AU) Sydney - Equinix SY5 Operational
(AU) Sydney - NextDC S1 Operational
(AU) Brisbane - NextDC B2 Operational
(AU) Melbourne - NextDC M1 Operational
(AU) Adelaide - Equinix AE1 Operational
(AU) Adelaide - ColoCity DC3 Operational
(AU) Perth - Equinix PE2 Operational
(AU) Perth - NextDC P2 Operational
(NZ) Auckland - DataCentre220 Operational
(SG) Singapore - Equinix SG3 Under Maintenance
(JPN) Tokyo - Equinix TY8 Operational
(HK) Hong Kong - Equinix HK1 Operational
(USA) Ashburn - Equinix DC10 Operational
(USA) New York - Equinix NY2 Operational
(USA) Chicago - Equinix CH1 Operational
(USA) Los Angeles - Coresite LA2 Operational
(USA) Dallas - Equinix DA11 Operational
(EU) Amsterdam - Equinix AM5 Operational
(EU) Amsterdam - Nikhef Operational
(EU) Frankfurt - Equinix FR5 Operational
(EU) Marseille - Interxion MRS2/3 Operational
(EU) Amsterdam - Iron Mountain AMS1 Operational
(USA) Phoenix - PhoenixNAP Operational
(UK) London - Equinix LD8 Operational
(UK) London - Telehouse North Operational
(UK) London - Telehouse West Operational
(USA) Los Angeles - Equinix LA1 Operational
(USA) Chicago - Equinix CH3 Operational
(USA) Atlanta - Digital Realty 56 Marietta Operational
(USA) Seattle - Digital Realty The Westin Building Exchange Operational
(USA) Guam - RTI Guam GNC Operational
(AU) Melbourne - Equinix ME1 Operational
(AU) Perth - NextDC P1 Operational
Customer Portals Operational
Support and Billing Operational
Bare Metal Management Operational
Protection Reporting Operational
Protection Managment (Creatia) Operational
Remote Protection Management (Mercury) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Apr 20, 2025

No incidents reported today.

Apr 19, 2025

Unresolved incident: Scheduled Maintenance - Singapore - Equinix SG3 - Compute Core.

Apr 18, 2025

No incidents reported.

Apr 17, 2025

No incidents reported.

Apr 16, 2025

No incidents reported.

Apr 15, 2025

No incidents reported.

Apr 14, 2025

No incidents reported.

Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.

Apr 11, 2025

No incidents reported.

Apr 10, 2025

No incidents reported.

Apr 9, 2025

No incidents reported.

Apr 8, 2025

No incidents reported.

Apr 7, 2025
AAE-1 Submarine Cable System Fault
Resolved - System has been finally restored after several delays.
Apr 7, 12:36 UTC
Update - We've been advised expected ETA is 16th of Feb.
Jan 22, 09:38 UTC
Update - The system suffered two events that disabled all segments between Singapore and Marseille.

One event has been rectified already and capacity has restored on all segments between Jeddah and Singapore.

The other event is a cable cut, 180.38km from Zafarana. This cut has impacted all traffic heading towards Marseille.

We don't have an official ETR yet, but we do expect this to be at least an outage that extends to roughly a 4-8 week period.

Next update will be when we have official information to share, likely an exact ETR.
Jan 1, 09:52 UTC
Identified - We have noted a fault on the AAE-1 submarine cable system. While the exact details and estimated time for resolution (ETR) are not yet available, we know the cable has sustained damage.

Traffic has automatically been rerouted through alternative paths via Oman. During this period, customers may experience increased latency.
Dec 29, 12:26 UTC
Apr 6, 2025

No incidents reported.

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