GSL
Update - Due to current location of the repair ship, we expect that capacity restoration should happen in the first 2 weeks of July.

We do not anticipate further delays past this point.

Jun 20, 2024 - 00:01 UTC
Update - Permit difficulties have pushed this repair into July. No firm dates.
Jun 01, 2024 - 05:35 UTC
Update - Repair has been delayed until mid-June.
May 06, 2024 - 05:51 UTC
Update - Due to the nature of world events in the region the April expectation slipped slightly and is currently expected to restore between the 13th and 18th of May.
Apr 29, 2024 - 00:04 UTC
Update - Tentative ETR is currently roughly April.

Once we have more detailed information we are able to relay we will update again.

Feb 29, 2024 - 20:40 UTC
Identified - This link went down roughly 24 hours ago.

We have now been provided with information we can disclose publicly.

The cable impact has occurred 1039km from a branching unit near Jeddah, Saudi Arabia which puts the cut location directly south of Yemen in the Red Sea.

We are also aware that AAE-1 was not the only impacted cable at this location at roughly the same time.

The AAE-1 consortium are sourcing a ship to attend site and perform repairs, however no ETR has been provided at this stage.

All traffic has re-routed, we have ample capacity through the US and across Europe for this volume and expect to see no throughput problems for the duration of this event.

Feb 26, 2024 - 00:30 UTC
IP Transit Operational
(AU) Adelaide Operational
(AU) Brisbane Operational
(AU) Melbourne Operational
(AU) Sydney Operational
(AU) Perth Operational
(NZ) Auckland Operational
(EU) Amsterdam Operational
(EU) Marseille Operational
(EU) Frankfurt Operational
(UK) London Operational
(HK) Hong Kong Operational
(SG) Singapore Operational
(JP) Tokyo Operational
(USA) Ashburn Operational
(USA) Chicago Operational
(USA) Dallas Operational
(USA) Phoenix Operational
(USA) Los Angeles Operational
(USA) New York Operational
(USA) Atlanta Operational
(USA) Seattle Operational
(USA) Guam Operational
Backbone Network Degraded Performance
(AU) Adelaide Operational
(AU) Brisbane Operational
(AU) Melbourne Operational
(AU) Sydney Operational
(AU) Perth Operational
(NZ) Auckland Operational
(EU) Amsterdam Operational
(EU) Marseille Operational
(EU) Frankfurt Operational
(UK) London Operational
(HK) Hong Kong Operational
(SG) Singapore Degraded Performance
(JP) Tokyo Operational
(USA) Ashburn Operational
(USA) Chicago Operational
(USA) Dallas Operational
(USA) Phoenix Operational
(USA) Los Angeles Operational
(USA) New York Operational
(USA) Atlanta Operational
(USA) Seattle Operational
(USA) Guam Operational
Datacentres Operational
(AU) Sydney - Equinix SY5 Operational
(AU) Sydney - NextDC S1 Operational
(AU) Brisbane - NextDC B2 Operational
(AU) Melbourne - NextDC M1 Operational
(AU) Adelaide - Equinix AE1 Operational
(AU) Adelaide - ColoCity DC3 Operational
(AU) Perth - Equinix PE2 Operational
(AU) Perth - NextDC P2 Operational
(NZ) Auckland - DataCentre220 Operational
(SG) Singapore - Equinix SG3 Operational
(JPN) Tokyo - Equinix TY8 Operational
(HK) Hong Kong - Equinix HK1 Operational
(USA) Ashburn - Equinix DC10 Operational
(USA) New York - Equinix NY2 Operational
(USA) Chicago - Equinix CH1 Operational
(USA) Los Angeles - Coresite LA2 Operational
(USA) Dallas - Equinix DA11 Operational
(EU) Amsterdam - Equinix AM5 Operational
(EU) Amsterdam - Nikhef Operational
(EU) Frankfurt - Equinix FR5 Operational
(EU) Marseille - Interxion MRS2/3 Operational
(EU) Amsterdam - Iron Mountain AMS1 Operational
(USA) Phoenix - PhoenixNAP Operational
(UK) London - Equinix LD8 Operational
(UK) London - Telehouse North Operational
(UK) London - Telehouse West Operational
(USA) Los Angeles - Equinix LA1 Operational
(USA) Chicago - Equinix CH3 Operational
(USA) Atlanta - Digital Realty 56 Marietta Operational
(USA) Seattle - Digital Realty The Westin Building Exchange Operational
(USA) Guam - RTI Guam GNC Operational
(AU) Melbourne - Equinix ME1 Operational
(AU) Perth - NextDC P1 Operational
Customer Portals Operational
Support and Billing Operational
Bare Metal Management Operational
Protection Reporting Operational
Protection Managment (Creatia) Operational
Remote Protection Management (Mercury) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 24, 2024

No incidents reported today.

Jun 23, 2024

No incidents reported.

Jun 22, 2024

No incidents reported.

Jun 21, 2024

No incidents reported.

Jun 20, 2024
Completed - The scheduled maintenance has been completed.
Jun 20, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 23:00 UTC
Scheduled - We will be performing physical device upgrades at our Tokyo POP. There is no expected impact on customers unless they have been directly notified.

Optimal routing in Tokyo may be slightly affected for up to 10 minutes during the upgrades. This work will be carried out outside of peak hours.

Jun 18, 07:42 UTC
Jun 19, 2024

No incidents reported.

Jun 18, 2024
Jun 17, 2024

No incidents reported.

Jun 16, 2024

No incidents reported.

Jun 15, 2024

No incidents reported.

Jun 14, 2024
Completed - The scheduled maintenance has been completed.
Jun 14, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 01:00 UTC
Scheduled - We will be performing scheduled emergency maintenance to upgrade the firmware of our core routers in Marseille. Customers without protected services will experience a single impact lasting no more than 25 minutes during this window, outside of local peak hours, as each device is reloaded.

Our backbone network will not be affected, as traffic will automatically reroute.

Jun 12, 03:09 UTC
Jun 13, 2024

No incidents reported.

Jun 12, 2024
Completed - Upgrade completed. All services back online.
Jun 12, 19:55 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 19:00 UTC
Scheduled - We will be performing scheduled emergency maintenance to upgrade the firmware of our core routers in Hong Kong. Customers without protected services will experience a single impact lasting no more than 25 minutes during this window, outside of local peak hours, as each device is reloaded.

Our backbone network will not be affected, as traffic will automatically reroute.

Jun 12, 03:06 UTC
Jun 11, 2024

No incidents reported.

Jun 10, 2024

No incidents reported.