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Degraded Performance
Partial Outage
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Maintenance
Scheduled Maintenance
Perth to Singapore - Indigo West - Maintenance Mar 3, 2023 00:00 - Mar 13, 2023 00:00 UTC
The consortium members for Indigo West (Perth to Singapore) have scheduled a maintenance period to repair a shunt fault on the subsea cable.

During this time customers with unprotected ethernet circuits will experience an outage.
IP transit services will reroute via alternative paths.

Due to the nature and location of the subsea work required, the start time and exact duration of the repair is subject to change as it will depend on prevailing conditions and any unforeseen circumstances. We will provide updates on the progress of this maintenance.

Posted on Nov 30, 2022 - 03:15 UTC
Past Incidents
Feb 5, 2023

No incidents reported today.

Feb 4, 2023
Resolved - Our upstream provider of the subsea cable (AAE1) has advised this has been restored as of 02:30UTC 4 February 2023.
Feb 4, 09:33 UTC
Update - Latest update on this indicate is that the provider is observing a dual terrestrial cable cut on AAE1 Segment L between Singapore and Malaysia, no ETR available as of this update writing.
Feb 3, 21:31 UTC
Identified - We have observed a submarine cable outage occurring between Marseille and Singapore.
Traffic has automatically redirected via alternative paths. Some customers in Singapore may experience higher latency during this time.

Our upstream partner has provided the following update:
Multiple Bearer Outage between Singapore & Europe via AAE1 Cable System

Feb 3, 21:15 UTC
Feb 3, 2023
Feb 2, 2023
Resolved - This incident has been resolved.
Feb 2, 06:27 UTC
Monitoring - Replacement amplifiers have been installed.
We are seeing the restoration of services as of 4:26 UTC

Please reach out to GSL NOC if you continue to experience issues.

Feb 2, 04:46 UTC
Update - Our wave upstream has experienced a multi-port amplifier failure.
Remote restarts have been unsuccessful. Spare parts have been identified and dispatched in the metro area, estimated arrival time is 2:30 AM UTC time (Today - 2nd February 2023).

Updates will be provided as they become available.

Feb 1, 23:29 UTC
Identified - Our network team has indentied an issue in Chicago, Equinix CH3.
Services terminating in this site will be experiencing an outage.

Our team is investigating with upstream providers and will provide information when it becomes available.

Feb 1, 22:01 UTC
Feb 1, 2023
Jan 31, 2023

No incidents reported.

Jan 30, 2023

No incidents reported.

Jan 29, 2023

No incidents reported.

Jan 28, 2023

No incidents reported.

Jan 27, 2023

No incidents reported.

Jan 26, 2023
Resolved - This incident has been resolved.
Jan 26, 04:08 UTC
Investigating - We've received alerts for multiple wave links between London and Amsterdam. We've engaged our suppliers and currently waiting for an update.

Traffic is currently being re-routed via backup paths between Ashburn - EU.

Jan 26, 00:24 UTC
Jan 25, 2023
Completed - This maintenance has been completed.
Jan 25, 09:51 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 00:00 UTC
Scheduled - Our upstream provider will be carrying an emergency activity to divert a fibre cable in the Poplar area of London.
During this time the FA-1 cable system between London & New York will be offline. Due to this, we expect an increase in latency between North America & Europe as transit services take other paths.

The schedule is provided as a guide, which is subject to change depending on conditions encountered during the activity.

We will provide updates as they become available during these works.

Jan 22, 23:40 UTC
Jan 24, 2023

No incidents reported.

Jan 23, 2023

No incidents reported.

Jan 22, 2023

No incidents reported.