GSL
Singapore Infrastructure Upgrades
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 2024 - 23:00 UTC
Scheduled - During off-peak hours (2-5 AM) for the week of the 22nd, we will be conducting equipment software upgrades, physical equipment upgrades, and network modernization.

Transit customers with diverse connectivity will experience only one link at a time going down throughout the week, with no significant service impacts expected.

Transit customers without diverse connectivity will experience a single service outage of up to 10 minutes during this period, but only between 2 AM and 5 AM local time.

The compute network will undergo significant configuration changes and upgrades to both hardware and software, resulting in two separate 15-minute outages during the week between 2 AM and 5 AM local time.

**The times mentioned are in local Singapore time.**
Jul 21, 2024 23:00 - Jul 28, 2024 23:00 UTC
IP Transit Under Maintenance
(AU) Adelaide Operational
(AU) Brisbane Operational
(AU) Melbourne Operational
(AU) Sydney Operational
(AU) Perth Operational
(NZ) Auckland Operational
(EU) Amsterdam Operational
(EU) Marseille Operational
(EU) Frankfurt Operational
(UK) London Operational
(HK) Hong Kong Operational
(SG) Singapore Under Maintenance
(JP) Tokyo Operational
(USA) Ashburn Operational
(USA) Chicago Operational
(USA) Dallas Operational
(USA) Phoenix Operational
(USA) Los Angeles Operational
(USA) New York Operational
(USA) Atlanta Operational
(USA) Seattle Operational
(USA) Guam Operational
Backbone Network Under Maintenance
(AU) Adelaide Operational
(AU) Brisbane Operational
(AU) Melbourne Operational
(AU) Sydney Operational
(AU) Perth Operational
(NZ) Auckland Operational
(EU) Amsterdam Operational
(EU) Marseille Operational
(EU) Frankfurt Operational
(UK) London Operational
(HK) Hong Kong Operational
(SG) Singapore Under Maintenance
(JP) Tokyo Operational
(USA) Ashburn Operational
(USA) Chicago Operational
(USA) Dallas Operational
(USA) Phoenix Operational
(USA) Los Angeles Operational
(USA) New York Operational
(USA) Atlanta Operational
(USA) Seattle Operational
(USA) Guam Operational
Datacentres Under Maintenance
(AU) Sydney - Equinix SY5 Operational
(AU) Sydney - NextDC S1 Operational
(AU) Brisbane - NextDC B2 Operational
(AU) Melbourne - NextDC M1 Operational
(AU) Adelaide - Equinix AE1 Operational
(AU) Adelaide - ColoCity DC3 Operational
(AU) Perth - Equinix PE2 Operational
(AU) Perth - NextDC P2 Operational
(NZ) Auckland - DataCentre220 Operational
(SG) Singapore - Equinix SG3 Under Maintenance
(JPN) Tokyo - Equinix TY8 Operational
(HK) Hong Kong - Equinix HK1 Operational
(USA) Ashburn - Equinix DC10 Operational
(USA) New York - Equinix NY2 Operational
(USA) Chicago - Equinix CH1 Operational
(USA) Los Angeles - Coresite LA2 Operational
(USA) Dallas - Equinix DA11 Operational
(EU) Amsterdam - Equinix AM5 Operational
(EU) Amsterdam - Nikhef Operational
(EU) Frankfurt - Equinix FR5 Operational
(EU) Marseille - Interxion MRS2/3 Operational
(EU) Amsterdam - Iron Mountain AMS1 Operational
(USA) Phoenix - PhoenixNAP Operational
(UK) London - Equinix LD8 Operational
(UK) London - Telehouse North Operational
(UK) London - Telehouse West Operational
(USA) Los Angeles - Equinix LA1 Operational
(USA) Chicago - Equinix CH3 Operational
(USA) Atlanta - Digital Realty 56 Marietta Operational
(USA) Seattle - Digital Realty The Westin Building Exchange Operational
(USA) Guam - RTI Guam GNC Operational
(AU) Melbourne - Equinix ME1 Operational
(AU) Perth - NextDC P1 Operational
Customer Portals Operational
Support and Billing Operational
Bare Metal Management Operational
Protection Reporting Operational
Protection Managment (Creatia) Operational
Remote Protection Management (Mercury) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 27, 2024

No incidents reported today.

Jul 26, 2024

No incidents reported.

Jul 25, 2024

No incidents reported.

Jul 24, 2024

No incidents reported.

Jul 23, 2024

No incidents reported.

Jul 22, 2024

No incidents reported.

Jul 21, 2024
Jul 20, 2024

No incidents reported.

Jul 19, 2024

No incidents reported.

Jul 18, 2024
AAE-1 (Marseille to Singapore)
Resolved - We have now received all-clear from vendors for the repair that was completed in the first two weeks of July as expected.

The cable system was down from:
2024-02-24 09:51:05.014949
until:
2024-07-12 14:14:29.702036
Jul 18, 16:45 UTC
Update - AAE-1 appears to be undergoing testing. The links have come up, and traffic is flowing over them.

The official repair date has not yet passed, and we do expect the system to be up and down over the next few days pending all-clear from suppliers.
Jul 12, 14:30 UTC
Update - Due to current location of the repair ship, we expect that capacity restoration should happen in the first 2 weeks of July.

We do not anticipate further delays past this point.
Jun 20, 00:01 UTC
Update - Permit difficulties have pushed this repair into July. No firm dates.
Jun 1, 05:35 UTC
Update - Repair has been delayed until mid-June.
May 6, 05:51 UTC
Update - Due to the nature of world events in the region the April expectation slipped slightly and is currently expected to restore between the 13th and 18th of May.
Apr 29, 00:04 UTC
Update - Tentative ETR is currently roughly April.

Once we have more detailed information we are able to relay we will update again.
Feb 29, 20:40 UTC
Identified - This link went down roughly 24 hours ago.

We have now been provided with information we can disclose publicly.

The cable impact has occurred 1039km from a branching unit near Jeddah, Saudi Arabia which puts the cut location directly south of Yemen in the Red Sea.

We are also aware that AAE-1 was not the only impacted cable at this location at roughly the same time.

The AAE-1 consortium are sourcing a ship to attend site and perform repairs, however no ETR has been provided at this stage.

All traffic has re-routed, we have ample capacity through the US and across Europe for this volume and expect to see no throughput problems for the duration of this event.
Feb 26, 00:30 UTC
Jul 17, 2024

No incidents reported.

Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

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