GSL
INDIGO West (Perth to Singapore) Cable Offline
Identified - Our vendor has given us an update indicating that they have identified the location of the cut and are actively working on restoring connectivity. However, they have not yet provided us a firm ETA.
Nov 27, 2023 - 12:13 UTC
Investigating - We have observed an outage on the INDIGO West submarine cable system between Perth and Singapore.
Traffic has automatically redirected via alternative paths. Customers may experience higher latency during this time.

Our vendor has given us an update indicating that they have identified the location of the cut and are actively working on restoring connectivity. However, they have not yet provided us a firm ETA.
Nov 27, 2023 - 12:11 UTC
C2C Singapore - Hong Kong Cable Offline
Update - We are continuing to work on a fix for this issue.
Nov 13, 2023 - 17:14 UTC
Identified - We have observed an outage on the C2C submarine cable system between Singapore and Hong Kong.
Traffic has automatically redirected via alternative paths. Customers may experience higher latency during this time.
Nov 13, 2023 - 17:13 UTC
PC1-North Cable Offline
Identified - We have observed an outage on the PC1-North submarine cable system between Seattle and Tokyo.
Traffic has automatically redirected via alternative paths.

Customers transiting between Japan and North America may experience higher latency.
Oct 12, 2023 - 15:32 UTC
Global Maintenance - Limited Impact
Update - Changes are now largely complete around the world with some limited changes still to be made. Customers in those specific sites will be contacted directly with more specific updates.

All up this project ran two weeks longer than expected.

We have adjusted more than 600,000 lines of config in aggregate across all routers worldwide.
We have removed an additional 170,000 lines of config considered technical debt caused by the last 5 years of growth.
We have added more than 350 100G ports to the network to support internal infrastructure and various services.
We have added 84 external 100G ports to the network over the last two months.

Most things should be returning to normal, albeit there may be some routing regressions or suspect paths may be active.

If routing looks sub-optimal, please either reach out to noc@globalsecurelayer.com or via your related support avenues if you're not a direct customer. We are actively reviewing global routing at this stage to make widespread improvements.
Sep 18, 2023 - 16:31 UTC
Update - Work is still progressing.

North America has been complete and stable since the 23rd.

At this stage it looks like we are going to run right up to our previous estimation/deadline and run 1-2 days over for global completion, pending any significant issues that arise.

We have begun the migration of cities in Australia today, we do expect there to be some scenic routing while some other dependent sites are migrated through the week.

We apologize in advance for the headaches this causes, we hope that the scenic routing is short lived through this week.

Please still reach out with traces to your contacts or to noc@globalsecurelayer.com if something is incorrect, it may be something we can repair immediately, or if not we can advise with more specifics on when it will be restored.
Sep 02, 2023 - 01:27 UTC
Update - At approximately 9:00AM UTC some automation systems were updated to account for changes within the new network.

This caused adverse affects to a number of locations, most notably Sydney, Frankfurt & Tokyo.

A large amount of traffic was re-routed for approximately 6 minutes with some others black holed for roughly 1 minute.

Apologies for this inconvenience, This event should not re-occur.
Aug 11, 2023 - 09:18 UTC
Update - During turnup of Pittsburgh some traffic entering the network over an IXP was incorrectly backhauled to a remote DDoS scrubber for a period of time today.

This has been rectified.
Aug 10, 2023 - 02:40 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 07, 2023 - 03:00 UTC
Scheduled - Over the past six months, we have diligently worked on upgrading our global network to accommodate new products, additional features, enhanced customization for our technical customers, and to significantly improve the quality of life and reliability in regions prone to frequent cascading cable cuts and infrastructure failures.

With our preparations now complete, we are ready to implement the more noticeable changes throughout the month of August, with the project expected to conclude in the first week of September.

During this period, users may observe the following temporary changes:
- Occasional incorrect routing or re-routing to nearby locations.
- Reduction in peak DDoS mitigation capacity on certain days.
- Bypassing of some locations for network traffic.
- Slightly higher than expected latency between specific regions.

We want to reassure you that, apart from the latency caused by the use of different paths, there should be no significant underlying throughput or performance issues during this maintenance period.

If you notice an incorrect route persisting for more than 24 hours, we kindly request you to inform us by sending an email to noc@globalsecurelayer.com, regardless of whether you are a direct customer or not.

Your feedback is essential for maintaining the integrity and performance of our network. If you have any concerns, feel free to reach out to us.
Aug 7, 2023 03:00 - Sep 13, 2023 15:00 UTC
IP Transit Degraded Performance
(AU) Adelaide Operational
(AU) Brisbane Operational
(AU) Melbourne Operational
(AU) Sydney Operational
(AU) Perth Operational
(NZ) Auckland Operational
(EU) Amsterdam Operational
(EU) Marseille Operational
(EU) Frankfurt Operational
(UK) London Operational
(HK) Hong Kong Degraded Performance
(SG) Singapore Operational
(JP) Tokyo Operational
(USA) Ashburn Operational
(USA) Chicago Operational
(USA) Dallas Operational
(USA) Phoenix Operational
(USA) Los Angeles Operational
(USA) New York Operational
(USA) Atlanta Operational
(USA) Seattle Degraded Performance
(USA) Guam Operational
Backbone Network Major Outage
(AU) Adelaide Degraded Performance
(AU) Brisbane Degraded Performance
(AU) Melbourne Degraded Performance
(AU) Sydney Degraded Performance
(AU) Perth Degraded Performance
(NZ) Auckland Operational
(EU) Amsterdam Operational
(EU) Marseille Operational
(EU) Frankfurt Operational
(UK) London Operational
(HK) Hong Kong Degraded Performance
(SG) Singapore Operational
(JP) Tokyo Operational
(USA) Ashburn Operational
(USA) Chicago Operational
(USA) Dallas Operational
(USA) Phoenix Operational
(USA) Los Angeles Operational
(USA) New York Operational
(USA) Atlanta Operational
(USA) Seattle Major Outage
(USA) Guam Operational
Datacentres Operational
(AU) Sydney - Equinix SY5 Operational
(AU) Sydney - NextDC S1 Operational
(AU) Brisbane - NextDC B2 Operational
(AU) Melbourne - NextDC M1 Operational
(AU) Adelaide - Equinix AE1 Operational
(AU) Adelaide - ColoCity DC3 Operational
(AU) Perth - Equinix PE2 Operational
(AU) Perth - NextDC P2 Operational
(NZ) Auckland - DataCentre220 Operational
(SG) Singapore - Equinix SG3 Operational
(JPN) Tokyo - Equinix TY8 Operational
(HK) Hong Kong - Equinix HK1 Operational
(USA) Ashburn - Equinix DC10 Operational
(USA) New York - Equinix NY2 Operational
(USA) Chicago - Equinix CH1 Operational
(USA) Los Angeles - Coresite LA2 Operational
(USA) Dallas - Equinix DA11 Operational
(EU) Amsterdam - Equinix AM5 Operational
(EU) Amsterdam - Nikhef Operational
(EU) Frankfurt - Equinix FR5 Operational
(EU) Marseille - Interxion MRS2/3 Operational
(EU) Amsterdam - Iron Mountain AMS1 Operational
(USA) Phoenix - PhoenixNAP Operational
(UK) London - Equinix LD8 Operational
(UK) London - Telehouse North Operational
(UK) London - Telehouse West Operational
(USA) Los Angeles - Equinix LA1 Operational
(USA) Chicago - Equinix CH3 Operational
(USA) Atlanta - Digital Realty 56 Marietta Operational
(USA) Seattle - Digital Realty The Westin Building Exchange Operational
(USA) Guam - RTI Guam GNC Operational
(AU) Melbourne - Equinix ME1 Operational
(AU) Perth - NextDC P1 Operational
Customer Portals Under Maintenance
Support and Billing Operational
Bare Metal Management Operational
Protection Reporting Operational
Protection Managment (Creatia) Operational
Remote Protection Management (Mercury) Under Maintenance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 7, 2023

No incidents reported today.

Dec 6, 2023

No incidents reported.

Dec 5, 2023

No incidents reported.

Dec 4, 2023

No incidents reported.

Dec 3, 2023

No incidents reported.

Dec 2, 2023

No incidents reported.

Dec 1, 2023

No incidents reported.

Nov 30, 2023

No incidents reported.

Nov 29, 2023

No incidents reported.

Nov 28, 2023

No incidents reported.

Nov 27, 2023

Unresolved incident: INDIGO West (Perth to Singapore) Cable Offline.

Nov 26, 2023

No incidents reported.

Nov 25, 2023

No incidents reported.

Nov 24, 2023

No incidents reported.

Nov 23, 2023

No incidents reported.

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